Domestic: Most of our products ship anywhere in the United states for free. The exceptions are case packed bottles (360 and 540 ct.) due to the weight. Smaller items ship USPS Priority and usually arrive in 3-5 days. For medium shipments, we use UPS Ground, which usually takes 5-7 business days. For large shipments we use LTL shipping, which usually takes 1-2 weeks.
International: Shipments are sent to a freight forwarder of your choice here in the US. This gives the best pricing and tracking options. Packages usually take 1-2 weeks to arrive. We recommend 'Stackry' or 'Shipito'.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.